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FAqs

Got questions? We’ve got answers.

FAQs

Have questions? We’ve got answers. Browse through our most frequently asked questions to find quick info about our product range, servicing, spares & more.

Absolutely. While we handle large-scale projects, a huge part of our business is helping local homeowners with their private gardens. Whether it’s a small hedge trim, pruning a fruit tree, or removing a large dangerous tree from your property, no job is too small for our team.
Yes. We offer professional tree-felling and removal services throughout Northern Ireland. Please get in touch using the form below with a description of the job, and our team will be in contact to provide a quote or arrange a site visit.

Yes. To ensure the highest standard of repair, most of our service work is performed in-house at our specialised workshop. Please provide your contact info and the crane’s make and model in the form below. A member of our team will contact you shortly to review your needs and arrange for your equipment to be serviced at our facility.

Pricing depends on the specific mulch variety and the volume required. We offer everything from individual bags from £3.50 to large-scale commercial loads up to 25 cubic metres. You can view our full range and current pricing here.

We certainly do. Our firewood is available in various quantities, from small boot bags, loose to large bulk bags. You can check current pricing and availability here and arrange for delivery or collection from our facility.

A loose load is exactly what it sounds like! Instead of being delivered in small nets or large “builders’ bags,” the logs are loaded directly into the back of our truck. When we arrive at your property, we tip the load onto a flat area (like your driveway or yard).

Yes! All of our firewood comes directly from our professional tree services right here in Northern Ireland. It’s a sustainable way to keep your home warm. Head over to our  firewood page to choose your quantity and book a delivery.

As a general guide, 1 cubic meter of mulch will cover approximately 10 square meters (10m2) at a recommended depth of 100mm (4 inches).

Not at all! We offer free, no-obligation quotes. We’ll typically arrange a quick visit to your property to see the trees in person so we can give you an accurate and fair price.
Yes, fully. We hold comprehensive public and employers’ liability insurance specifically for tree surgery. Your property and our team are in safe hands.
Yes, we can help with that. If your trees are in a conservation area or protected by a TPO, we can advise you on the regulations and help navigate the application process with your local council.
Yes! We take pride in maintaining a huge inventory right here in our warehouse. Unlike many suppliers, we keep a massive range of parts ready to go, so you aren’t stuck waiting for backorders.
We know you need your machinery back up and running fast. That’s why we dispatch orders every single day. Most of our customers receive their parts the very next day!
We use trusted couriers like Parcelforce and GLS to ensure your order is handled with care. Every single package we send is fully tracked, so you can follow its journey from our door to yours.
Absolutely. As soon as your parts are on their way, we’ll provide you with a tracking link so you can see exactly when to expect your delivery.
We certainly do. Whether you’re just down the road or across the country, our daily courier collections mean we can get our parts to you wherever you are in the UK or Ireland.
We’ve made it easy! You can check out our online Parts Manuals for a quick DIY search. Still not 100% sure? Don’t worry—our friendly team is on hand to help. Just get in touch with your machine info and we’ll track down the right part from our huge inventory for you.
We offer three convenient ways to pay for our services:
  • BACS / Bank Transfer: Direct payment into our business account (details are provided on your invoice).
  • Over the Phone: We can securely process your credit or debit card payment via telephone.
  • In Person: We accept card payments on-site or at our premises using our mobile card terminal.
Your security is our priority. We are Worldpay Compliant, meaning we adhere to the highest industry standards for card data security (PCI DSS). Whether you pay over the phone or in person, your transaction is handled through one of the world’s most trusted and secure payment processors.
Shipping costs depend on the size of your order and your delivery address (prices are subject to vat at current rate).
  • Standard UK Delivery: [£25.00]
  • Standard NI Delivery: [£12.50]
  • Standard IRELAND Delivery: [£25.00]
  • Heavy/Bulky Items: [costs will be quoted directly for bespoke orders).
Yes, VAT is charged at 20% on all transactions for customers in the Republic of Ireland.
  • Exception: If you are a business customer with a valid VAT number that is authorized for cross-border transactions, we can “Zero-Rate” the supply. You must provide this number at the time of purchase to qualify.

A Tree Survey is a professional assessment of the trees on a site, usually conducted by a qualified arborist. It is often a legal requirement for planning applications (BS5837 Survey) to ensure construction does not negatively impact protected trees. The survey identifies tree species, health, age, and any safety recommendations for the property.

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